Best AIOps Software Revealed by Users Through SoftwareReviews | News

TORONTO, June 30, 2021 /PRNewswire-PRWeb/ — SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its 2021 AIOps Data Quadrant Awards, naming three vendors as gold medalists. The following vendors are leaders according to the feedback provided by their end-users via SoftwareReviews’ comprehensive online survey. Vendors are rated on product features, vendor capabilities, and the relationship with their software partner:

  • BMC
  • Dynatrace
  • VuNet Systems

What makes the SoftwareReviews Data Quadrant different?

The study involves gathering intelligence on user satisfaction with both product features and the experience with the vendor. Aggregated emotional response ratings are included in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.

BMC, with a Net Emotional Footprint of +94, exceeded user expectations in many categories, especially in the quality of features, vendor support, and event & alert management automation. Dynatrace received a Net Emotional Footprint of +93 and ranked strongly on the breadth of features. VuNet Systems, with a Net Emotional Footprint of +86, performed well overall, particularly in ease of implementation.

In general, AIOps users were most satisfied with security operations automation, including threat and vulnerability management, compliance management, security incident, and event management. However, the users were most dissatisfied with complicated customizations and integration processes.

About SoftwareReviews Data Quadrant Awards and Software Reports:

SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at

About SoftwareReviews:

SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:

Indrani Ray

Vice President, Communications and Brand

[email protected]


Media Contact

Indrani Ray, Info-Tech Research Group, 647.574.9559, [email protected]


SOURCE SoftwareReviews